Orders are processed and shipped within 1-3 workings days. For customized orders that may take longer than that, we will send you a separate email to update you.
We gift wrap items in a gift box. If you order more than 1 item, please indicate if you would like them individually gift wrapped with individual gift cards. That way, we can all be eco-friendly and save on a bit of packaging. Items are packed to ensure that they will arrive in good condition to you.
Yes, for sure! We don't include printed invoices within the package, so you can gift with peace of mind. If you have a special message you'd like us to pen for you on the gift card, we can also help.
Please send us an email at [email protected] and we will respond within 24 hours.
Our online store features all our jewellery. We showcase a limited range of our jewellery at Naiise stores.
Love to! Send us an email at [email protected] for further discussion.
Orders within Singapore are shipped using Singpost SmartPac. International orders are shipped using SingPost Registered Mail.
Yes, other than Singapore, we have shipped to Malaysia, Indonesia, Philippines, USA, Australia, Canada, Europe, Russia and many more places.
For now, it's totally free! Local shipping within Singapore and even international shipping is free. However, if you need it more urgently, you will need to pay for courier (within Singapore), or use Fedex (out of Singapore). These charges will be calculated upon checkout once you key in your address. You can still choose to Free Shipping at that point.
Orders within Singapore take about 2 working days to reach you from the day the items are posted. For international orders, please allow 5-21 days, depending on whether your place is near the main city centre.
Sure! For orders within Singapore, you can top up S$7 for Taqbin courier services to receive the item by the next working day. For international orders, you need to select Fedex shipping upon checkout to get an estimate of the shipping charges for delivery within 3 working days.
Sure! Simple email us at [email protected] and we'd gladly do an exchange.
Yes, please send us an email at [email protected] to inform us. When you send the returned items back, please ensure that the items are packed safely and securely, preferably in the original packaging we sent the items in.
We accept all returns except for those marked "Sale", Customized or Personalized items such as name bar pendants. Items that have been used or damaged by the customer also do not qualify for returns.
Please send returned items to:
81 Ubi Ave 4
We will send you an email acknowledging the items once we receive them. Your refund with Paypal or exchange to store credits will be processed within 20 days.
You can use the store credits to get the new item you want.
We accept payment by Paypal.
If you'd like to pay by bank transfer, please email us at [email protected] We are only able to reserve your items for 24 hours. We will release the items reserved back to the online store if payment is not received within 24 hours.
We do not require your credit card details. You are using Paypal, a secure payment gateway to pay for your order. Paypal is a trusted payment network that has policies in place to protect consumers.