We have a “No Questions Asked” Money Back Guarantee Returns Policy for most items except those marked "Final Sale" or personalized and customized items.

 

WITHIN SINGAPORE

Free returns within 30 calendar days

If you wish to return any item, please inform us by email to enquiry@jlheartonline.com within 30 days or receipt of the item. Then, simply send the items to us using Registered Mail or Taqbin, taking care to pack the jewellery carefully to avoid damage.

Shipping costs for returns are borne by the customer. 

Once we have checked that the item are in good condition, we will issue your refund via the original payment channel you used. This is usually completed within 5 to 7 days upon receipt of the returned item.

Exclusions: We do not accept returns for sale, personalized or customized items or otherwise stated in the product description. We also do not accept damaged items returns due to buyer negligence, rough handling or wear-and-tear.

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INTERNATIONAL RETURNS

Free returns within 30 calendar days

If you wish to return any item, please inform us by email to enquiry@jlheartonline.com within 30 days or receipt of the item. Then, simply send the items to us using Registered Mail or Taqbin, taking care to pack the jewellery carefully to avoid damage.

Shipping costs for returns are borne by the customer. 

Once we have checked that the item are in good condition, we will issue your refund via the original payment channel you used. This is usually completed within 5 to 7 days upon receipt of the returned item.

Exclusions: We do not accept returns for sale, personalized or customized items or otherwise stated in the product description. We also do not accept damaged items returns due to buyer negligence, rough handling or wear-and-tear.

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Please address all returns to:

JL Heart

81 Ubi Ave 4,
#05-19 UB.One,
Singapore 408830
Attn: Returns




JL Heart Exchange Policy

We happily offer exchanges in the form of store credits.